Delivery Information
We currently deliver throughout the UK. Delivery charges are calculated based on the longest side of the material ordered. Only one delivery charge is applicable per order regardless of how many items are ordered.
UK Delivery costs
| Longest side | Orders under £150 | Orders over £150 | Express Delivery |
|---|---|---|---|
| Samples (100mm x 100mm) | £2.95 | FREE | £9.95 |
| Less than 500mm | £5.95 | FREE | £12.95 |
| 500mm to 1499mm | £9.95 | FREE | £19.95 |
| 1500mm or greater | £14.95 | FREE | £24.95 |
Standard delivery for all accessories is £7.95, or £12.95 for Express delivery.
All prices listed include VAT.
European Delivery
We have temporarily disabled European delivery for orders placed through our website whilst we make changes to implement the correct rate of VAT being charged. Our team can however manually place zero-rated orders so please contact us if you require delivery to the European Union.
Delivery Times
We process and dispatch the vast majority of orders within 48 hours of receiving the order, however our guidelines for delivery times are listed below:
- Standard delivery (3-5 working days)
- Express delivery (2-3 working days)
Express Delivery
If you require faster delivery you may wish to consider choosing our Express Delivery option at the checkout. Express Delivery orders will be prioritised and will be delivered using a recognised nationwide courier.
Next Day Delivery
Next Day delivery is not available via our website due to the quantity and bespoke nature of orders we receive on a daily basis. However, if you need to place an order and require Next Day delivery please contact us – we will make every effort to meet your requirements and deadlines.
Remote Areas
Due to the nature of the ”made to measure” products we supply, we provide delivery prices at a standard rate and reserve the right to cancel an order should it become economically unviable to fulfil the order. In these rare circumstances the customer will be contacted first to discuss alternative options.
When delivering to some delivery locations we can incur increased shipping costs, if this is likely to happen the customer will be contacted to discuss any possible extra delivery charges required.
Examples of delivery locations which may require additional delivery charges are,
- Channel Islands
- Scottish Islands
- Isle of Man
- Isles of Scilly
- Remote areas
- Northern Ireland
If you require delivery to one of these areas please get in touch to discuss your order.
Frequently asked questions
Yes. Simply Plastics will send you an email when your order has been dispatched. If your shipment is trackable the email will contain tracking details and a link to the delivery couriers website, where you can track the progress of the shipment.
- Royal Mail
- Parcelforce
- DHL Express
- DHL Parcel
- DX Delivery
- Palletline
Yes, of course. Orders can be collected from our premises in Colchester, Essex. At the final stage of the checkout process there is a delivery option labelled "Collection/pickup" which is free. Once your order is complete, you will be notified by email along with our address and collection times.
Once your order is dispatched you will be notified by email. This will include your tracking information and courier details.
Occasionally, we may send an order in separate deliveries so that goods are received as quickly as possible. You will receive a confirmation email when any remaining items are sent out for delivery.
Yes of course, we can deliver to either your residential address or the address of your place of work. However, please ensure someone will be available to take receipt of the goods as the courier will deliver to the place not than the person.
We take every care to package orders appropriately to ensure the safe arrival of your orders but accidents can happen.
Please check your delivery while in the presence of the delivery person, if you notice damage please refuse receipt and notify us immediately. If you do not notice the damage until after the delivery, please contact us as soon as possible.
Please keep the original packaging in case a return is required.
Contact customer service here.